Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of GenieKey's website, courses, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

2. About GenieKey

GenieKey Education Inc. ("GenieKey," "we," "our," or "us") is a Canadian corporation providing self-development education and training services. Our business address is:

123 King Street West, Suite 2500
Toronto, ON M5H 3T9
Canada

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into agreements
• Provide accurate and complete information when registering
• Comply with all applicable laws and regulations

4. Course Enrollment and Payment

4.1 Registration

Course registration is subject to availability. We reserve the right to cancel or reschedule courses due to insufficient enrollment or other circumstances.

4.2 Payment Terms

• Payment is due in full at the time of registration unless alternative arrangements are made
• All prices are in Canadian dollars and include applicable taxes
• Payment plans may be available for certain programs
• We accept major credit cards and bank transfers

4.3 Refund Policy

• Full Refund: Available within 30 days of purchase if no course content has been accessed
• Partial Refund: Pro-rated refunds may be available for certain circumstances
• Course Cancellation: Full refund if we cancel a course
• Medical/Emergency: Special consideration for documented emergencies

5. User Responsibilities

You agree to:

• Provide accurate and current information
• Maintain the confidentiality of your account credentials
• Participate respectfully in courses and discussions
• Not share course materials without permission
• Respect intellectual property rights
• Report any technical issues or concerns promptly
• Follow all course guidelines and policies

6. Prohibited Conduct

You may not:

• Use our Services for any illegal or unauthorized purpose
• Harass, intimidate, or discriminate against other users
• Share, distribute, or resell course content without authorization
• Attempt to gain unauthorized access to our systems
• Interfere with the operation of our Services
• Use automated tools to access our website
• Impersonate others or provide false information

7. Intellectual Property

7.1 Our Content

All course materials, website content, trademarks, and other intellectual property are owned by GenieKey or our licensors. You receive a limited, non-transferable license to access and use course materials for personal educational purposes only.

7.2 User Content

By submitting content (assignments, discussions, feedback), you grant us a non-exclusive license to use, modify, and display such content for educational and business purposes.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Course Delivery and Access

9.1 Online Courses

• Available 24/7 through our learning platform
• Lifetime access unless otherwise specified
• Regular content updates and improvements
• Technical support during business hours

9.2 Live Sessions

• Scheduled times communicated in advance
• Recordings may be available for registered participants
• Makeup sessions for missed classes subject to availability
• Minimum attendance requirements may apply

10. Certificates and Credentials

Completion certificates are awarded based on:

• Meeting attendance requirements
• Completing all assignments and assessments
• Demonstrating competency in course objectives
• Payment of all fees

Certificates reflect completion of educational programs and do not constitute professional licensing or certification unless explicitly stated.

11. Disclaimers

Our Services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific outcomes or results from our programs
• Uninterrupted access to online platforms
• Compatibility with all devices or browsers
• That our Services will meet all your expectations

12. Limitation of Liability

To the maximum extent permitted by law, GenieKey's liability is limited to the amount you paid for the specific course or service. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Technical failures or interruptions
• Third-party actions or content

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

14. Termination

We may terminate or suspend your access to our Services:

• For violation of these Terms
• For inappropriate conduct
• For non-payment of fees
• At our discretion with reasonable notice

Upon termination, your right to access course materials may be revoked.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario, subject to applicable arbitration agreements.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing notice during course sessions

Continued use of our Services after changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Information

For questions about these Terms or our Services, please contact us:

19. Entire Agreement

These Terms, together with our Privacy Policy and any course-specific agreements, constitute the entire agreement between you and GenieKey regarding your use of our Services.