Privacy Policy

1. Introduction

GenieKey ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Professional information (job title, company, industry)
• Educational background and career goals
• Payment and billing information
• Course preferences and learning objectives
• Communication preferences and history

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our courses and services
• Processing payments and managing billing
• Communicating about our programs and updates
• Personalizing your learning experience
• Improving our website and services
• Conducting market research and analysis
• Complying with legal obligations
• Marketing and promotional activities (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Email marketing platforms
• Learning management systems
• Analytics providers
• IT support and hosting services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Loss, theft, or misuse
• Alteration or destruction

Our security measures include encryption, secure servers, regular security assessments, and staff training on privacy protection.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality

You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

7. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for certain uses of your information
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Email Communications

By providing your email address, you consent to receive communications from us about:

• Course information and updates
• Educational content and resources
• Special offers and promotions
• Important account or service notifications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer accounts: For the duration of the relationship
• Course records: 7 years after completion for certification purposes
• Marketing data: Until you withdraw consent or we determine it's no longer needed
• Legal requirements: As required by applicable laws

10. International Transfers

Your personal information may be transferred to and processed in countries outside of Canada where our service providers are located. We ensure that appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

We encourage you to review this policy periodically.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may contact the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca